INTEGRATED POLICY
Integrated Policy
We are a tourist transportation agency that offers tours allowing our clients to discover magical destinations in the Coffee Region, including iconic and globally recognized places such as Salento and the Cocora Valley. We specialize in guided tours through majestic landscapes, coffee plantations, and the cultural richness of our region, offering personalized itineraries tailored to different tastes, interests, and budgets. Our agency also provides private transportation to ensure comfort and safety throughout the journeys. We offer bilingual private guides, as well as transfers between Pereira and the various destinations featured in our tours. We cater to both large and small groups, thanks to our fleet of modern vehicles and professional drivers, delivering high-quality service while exploring the wonders of this extraordinary region.
Mission:
To be a company that offers solutions and alternatives in the tourism sector within Colombia’s Coffee Region, specializing in tours, guided experiences, and private transportation—with the expertise, security, and support of a well-established organization committed to the sustainable development of our region and the protection of its species.
Vision:
To become a leading national and international tourism agency, known for being responsible, promoting safe and comfortable travel. Our goal is to lead in nature and adventure tourism, providing meaningful experiences to our clients while fostering tourism that respects natural, cultural, and social environments.
Personal Data Processing Policy
Article 15 of the Political Constitution of Colombia establishes that all individuals have the right to their personal and family privacy, as well as to their good name. The State must respect and ensure the protection of these rights.
Likewise, individuals have the right to access, update, and rectify personal data held about them in databases or records of public or private entities. The Constitution also requires those who collect, process, and circulate personal data of third parties to respect the rights and guarantees it outlines when handling such information.
The right to honor is a protected right that ensures individuals are afforded appropriate respect and consideration within society.
The right to privacy is a human right that allows individuals to exclude or deny others access to knowledge about their personal lives.
At Turismo y Transporte Cafetero, we are committed to complying with national regulations on the protection of personal data and to respecting the rights of data subjects. In line with these principles, we have developed a Personal Data Processing Policy, which is mandatory in all activities involving the handling of personal data. This policy is binding for the company, its employees, and contractors.
We guarantee the secure reception, transmission, and processing of our users’ personal data both nationally and internationally, in accordance with our mission-related and support activities, corporate bylaws, business purpose, and applicable legal regulations. This includes the proper handling of inquiries and claims made by data subjects whose personal data is processed by the company.
DATA CONTROLLER INFORMATION:
Company Name: TURISMO Y TRANSPORTE CAFETERO
National Tourism Registry (R.N.T): 167898
Tax Identification Number (NIT): 901711877-1
Address: Carrera 51b #74-26, Villa del Carmen, Pereira (Risaralda) – Colombia
Email: info@turismoytransportecafetero.com
Phone (Pereira, Colombia): +57 (6) 312 7360691
Website: www.turismoytransportecafetero.com
Booking, Changes, and Cancellation Policy:
When you make a reservation or purchase a service from TURISMO Y TRANSPORTE CAFETERO through any of our contact channels, partner companies, booking engines, or our website www.turismoytransportecafetero.com, you must declare that you have read, understood, and accepted the included services, prices, and general terms and conditions indicated for the selected destination (type of transportation, schedules, meals, included and excluded services, and places to visit). You may cancel or make changes without penalty and receive a full refund if you meet the following conditions:
1. Cancellation 15 days before the scheduled date: 100% refund.
2. Cancellation 3 days before the scheduled date: 30% charge.
3. Cancellation 2 days before the scheduled date: 50% charge.
4. Same-day cancellations: 100% charge. No refunds, full or partial, will be issued, and the tour date cannot be rescheduled.
Please note: Any fees, surcharges, commissions, bank transfer costs, booking engine/platform fees, and insurance policies are non-refundable.
Important: Submitting a reservation request does not imply confirmation of the booking. You must follow a series of steps that may be subject to availability and written confirmation from our booking center through our official contact channels.
Once your reservation request is received, we will send confirmation within a maximum of 24 hours to the contact you provided in our logistics system. This confirmation will include: a breakdown of the contracted services, the total cost, payment methods, payment deadline, recommendations, what to bring, general terms and conditions, and more.
All our services listed in each plan within our catalog and website (destinations, packages, activities) are subject to the cultural, social, economic, and operational conditions of the region. Likewise, the availability and execution of each service depend on the type of transportation, road conditions, food availability, support, assistance, organization, and logistics, among other factors.
Regarding the receipt of notifications, TURISMO Y TRANSPORTE CAFETERO will use the data provided by the person making the reservation and will contact them through the following channels: email, mobile phone, WhatsApp, text message, or voicemail. If the contact information provided is incorrect or incomplete, or if the phone numbers are out of service, have full voicemail inboxes, deactivated read receipts, or technical failures from service providers prevent successful delivery of messages, TURISMO Y TRANSPORTE CAFETERO will not be held responsible for any consequences related to unconfirmed or incomplete bookings.
Once the reservation has been processed and confirmed through the designated contact channels, the minimum deposit or full payment must be made within 24 hours. For plans lasting three (3) or more days, the remaining balance must be paid at least 15 days prior to the departure date.
Once the payment has been made through our authorized methods, which will be previously communicated in writing via any of our official contact channels, it is mandatory to send, within the timeframe indicated in the booking confirmation, a photo of the payment receipt along with a copy of your national ID or passport in order to finalize and confirm the payment and reservation.
Due to this requirement, TURISMO Y TRANSPORTE CAFETERO is not responsible for canceled reservations resulting from missed deadlines when the payment receipt is not submitted on time. Deposits and full payments are NON-REFUNDABLE.
In the event that you do not show up on the scheduled day and time of the trip, you will not be entitled to any refund of the payment made for the reservation. No cash refunds will be issued under any circumstance; all approved reimbursements will be processed directly to the user’s confirmed bank account.
About Parques Nacionales:
Due to restrictions or changes in access to the snow-capped mountains (nevados) that may be issued, with or without prior notice, by Parque Nacional Natural de Colombia, and which are not the responsibility, management, or under the control of TURISMO Y TRANSPORTE CAFETERO, any destination affected by such measures will need to be rescheduled if necessary, according to the available dates offered by our operation.
Policies, Terms, and Operating Conditions:
All of our tours and activities are subject to unpredictable conditions such as: weather, road conditions, public order, natural events, public health issues, last-minute technical failures that require preventive safety measures, as well as legal provisions from government, state, departmental, municipal, or private authorities that are directly or indirectly related to our operation and may lead to the cancellation, postponement, and/or partial or total modification of the services offered and contracted.
Any additional service you contract with other operators during or after our travel destinations will be the sole and exclusive responsibility of the contractor. Therefore, we will not be held responsible for any inconveniences or accidents that may occur, and they will not be covered by our insurance policy, logistical resources, operations team, or agency personnel.
Regarding the safety of our users, it is essential that the authority of our drivers or guides not be challenged under any circumstances, nor should their professional capacity and judgment be questioned when making decisions in favor of individual or group safety.
The agency is not responsible for the loss, theft, or damage of personal belongings. This is each user’s direct responsibility and part of their individual care.
Notifications:
By previously signing the approval and confirmation of having read and understood this document, users and providers acknowledge their full awareness and consent to the clauses and responsibilities. All users who access the services of TURISMO Y TRANSPORTE CAFETERO acknowledge that they have read, understood, and agree to comply with the conditions, terms, laws, and regulations presented here. If the user does not agree with this policy, we recommend refraining from using our services.
All notifications, requirements, requests, and other communications between the parties regarding these General Terms and Conditions must be made in writing and sent using the email address each party provides to the other.
Need help?
Contact us at info@turismoytransportecafetero.com for any questions regarding our policies.
